If the transcription results do not meet your requirements, please follow the steps below to troubleshoot and resolve the issue for more accurate text.
Solution 1: Manual Editing and Correction
Action: On the transcription results page, double-click on the text segments that need modification for manual editing.
Advantage: This is the fastest way to fix individual errors.
Solution 2: Readjust Language Settings and Retry Transcription
Applicable Scenario: When numerous errors occur due to incorrect language recognition
Steps:
Return to the file upload page and resubmit the original file
In the transcription settings:
Select the correct language of your input file
Select language to translate the output into
Attempt transcription again
Solution 3: Enable Speaker Separation and Retry Transcription
Applicable Scenario: In multi-speaker conversations, where unseparated speakers cause chaotic text and high error rates
Steps:
Return to the file upload page and resubmit the original file
In the transcription settings, check the "Speaker Identification" option
Attempt transcription again
Solution 4: Contact Official Technical Support
Applicable Scenario: If the above methods fail to improve transcription quality
Steps:
Contact our support team via email: support@clipto.com
Include the following in your email:
The original audio/video file
The transcription results you received
A detailed description of the issue
💡 We hope these steps help resolve the issue. In most cases, adjusting settings as described in Solutions 2 and 3 can significantly enhance transcription quality.