If a transcription fails, hover your mouse over the "Error" indicator to view the specific reason for the failure.
Common Issues & Solutions
1. File Format Issues
Unsupported Format
Ensure your file type is supported and that any shared links are publicly accessible.
Supported formats include:
▸ Audio: MP3, WAV, AAC, M4A, WMA, OGG, etc.
▸ Video: MP4, MOV, WMV, etc.
File Corruption
The file may be damaged or invalid. Please try re-encoding or uploading it again.
2. Audio Quality Issues
Excessive Background Noise
Strong ambient noise can significantly reduce speech recognition accuracy.
No Audible Speech
Files containing only music, silence, or non-speech audio cannot be transcribed.
3. File Size & Duration Limits
7-day Free Trial
Supports files up to 6 hours in length with unlimited uploads.
Subscription Plan
Supports files up to 6 hours or 6GB per upload.
If your file exceeds these limits, please split it into smaller segments or compress the file.
Free Plan
File Limit: Up to 3 files per day.
Duration Limit: Each file must not exceed 30 minutes.
Should a file exceed the maximum duration or if the daily quota has been reached, our system will generate a corresponding notification.
4. Network & Server Issues
Unstable Connection
A common scenario is when the upload stalls at "Uploading" or displays a red "Error" icon. Hovering over the error may show "Network Error".
Solution:
Please check your internet connection and try again using a different network if possible.
If you have confirmed all the above and the issue persists, please contact our technical support team at: support@clipto.com
5.Your Subscription Is Past Due
To facilitate efficient troubleshooting, please include the following in your email:
The original audio/video file
The generated transcript you received
A detailed description of the specific issue encountered