If an account shows up under a category you didn't expect — for example, under Operating Expenses when you think of it as a Cost of Goods Sold (COGS) account — here's what's happening and how to change it.

Clockwork does not re-map or re-categorize your accounts. When your data is imported, each account appears in exactly the same category it's classified under in your general ledger (your accounting software or your imported file). So if an account looks like it's in the "wrong" place in Clockwork, that's because that's how it's currently classified at the source.

This is intentional — it keeps your Clockwork model perfectly consistent with your books, so your financials always tie out to your accounting system.

If you use QuickBooks Online or Xero: update the account's type / category in your accounting software, then let Clockwork sync (or trigger a manual refresh). Once the account's classification changes at the source, it will move to the matching category in Clockwork automatically.

If you imported from Excel or CSV: update the category label for that account in your spreadsheet, then re-upload the file. Clockwork will reflect the corrected categorization.

If you've updated the classification at the source and re-synced but the account still appears in the old category, reach out to our support chat in the bottom right of your screen and we'll take a look.