Skip to main content

Updating Data

How often Clockwork syncs from your accounting system, how to force a sync, and what to do if data looks out of date

As long as the connection between Clockwork and your source accounting system is maintained, your financial data updates automatically every night.

You can also sync on demand at any time: go to Settings → Connected Data and click Sync now. This is useful if you've just made a change in your accounting system and want to see it reflected in Clockwork straight away.

Note — only the Master Admin can run a sync.

Why hasn't my data updated for more than a day?

If there's a problem with your accounting system's API, Clockwork can temporarily lose its connection, which interrupts the automatic updates. Go to Settings → Connected Data and click Sync now. That reauthorises the connection and automatic updates resume.

If the sync still doesn't complete, or your numbers look wrong rather than just stale, see Why Isn't My Data Updating? — it covers assumptions that aren't flowing through to your forecast as well as connection problems.

Need additional help? Reach out to our support chat in the bottom right of your screen any time.

Did this answer your question?