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What Does it Mean for a Profile to be In Compliance & Out of Complaince

In Closepin, a profile can be in compliance or out of compliance. Learn below about how to find the status of an agents profile.

Walker Smith avatar
Written by Walker Smith
Updated over 4 years ago

1. First, login to your lender admin profile.

2. Click Manage Closing Agents.

3. From there search agents' company via Company Name or Address

4. When an agent's company appears, if an agent is within your lender network, Click View Status. In the top right corner, the profile will state either In Compliance or Out of Compliance.

5. If a profile is In Compliance, that means all requested compliance documents are in date, uploaded to the profile, and approved.

6. If a company is Out of Compliance, that means compliance documents are expired, not yet uploaded, or the documents are waiting to be approved.

7. If a company you are looking for is out of compliance, please reach out to support@clospein.com for an update on the agent.

If any questions arise, please reach out to support@clospein.com for assistance!

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