With ClubRight, it's easy to send a bespoke message to an individual member, or the same message to multiple members.
Why Use This Feature?
Sending an individual message is ideal when you want to:
Personally follow up with a specific member
Send reminders, updates or check-ins
Communicate one-to-one without needing to leave the member’s profile
Messages are stored and tracked within each member’s Comms Hub.
How to Set Up
1. Go to the member’s profile
Open the Comms Hub tab and click the Send Message button.
2. Choose your message type
Select whether you want to send an email or SMS.
3. Write your message
Email
Add a subject line
Customise the message using formatting tools
You’ll be prompted to restrict the email to members who have given the correct consent
SMS
Type your message using plain text only
SMS has a 160-character limit per message — anything over that will be sent as multiple parts
Want to schedule your message for later?
If you'd prefer to write your message now and send it at a later date and time, you can use the schedule message option instead of sending it immediately.
This is useful if you want to:
Pre-plan communications while you're away from the system
Time your messages to go out during specific events or campaigns
Avoid sending messages during anti-social hours
Once your message is complete, click Send and it will be delivered straight to the member.
What Happens Next
Replies
If the member replies, the message will appear in your Message Centre. New replies are shown in green. Click to open and hit Reply to respond.Message History
All sent messages are saved under the Comms Hub section of that member’s profile.