The perfect way to see the health of business 24 hours a day 7 days a week is by using the unique Business App access to how your business performs in real time all via your mobile.
How to set up
Step 1
Simply go to settings > Staff. Then set up a new staff member in the normal way but select their level as Business
When that person creates their access to ClubRight it will automatically display the Trainer view.
Step 2
The Business level person can then go to the App stores to download the App in the same way as your customers do, but their view will be The Trainer view when they login with their password.
What are the key benefits
On the Go
Allows business owners to see what is going on in their business’s wherever they are in the world on their mobile phone.
Key Business Data
Makes it simple to monitor key business data allowing you to make important business decisions using real time data.
Analytics
See the next business opportunity and where you need to focus your attention to grow the bottom line.
Future Planning
Be ahead of the next challenge before it happens so that you can act fast.
Direct Communication
Be able to ask the right questions to your team as you already know the answers in real time to how the business is performing.
**Top Tip**
Create an additional user account for yourself, using a different email address, and label that one as "Business". This way, when you are away from the facility, you can login with that account & just look at the overall business, rather than get drawn into operational tasks.
What does the Business App tell you?
Real Time management KPIs
Be in real time contact with the heartbeat of what makes your business tick with full access to see where the growth is or where the decline might be. Gives you the ability to be in control of your income.
Explanation of each dashboard widget
Daily Takings
Track your Daily Takings to see if you are on target – shows today, yesterday, Month to date Trend and Daily trend.
New Customers
How many new customers joined – shows new joiners today, yesterday, Month to date Trend and Daily trend.
Customer Cancellations
How many customers cancelled – show members who have cancelled today, yesterday, Month to date Trend and Daily trend.
Membership Growth
Is your membership growing or declining – using the Net Gain Position shows today, yesterday, Month to date Trend and Daily trend.
Track total Income
Track your Daily Takings to see if you are on target – shows today, yesterday, Month to date Trend and Daily trend
Recurring Income
Monitor the lifeblood of your business recurring income ensure it is always growing – shows current month, previous month and monthly trend to keep everything on track.
Outstanding Payments
Customers who owe you money is never a great position for any business so being able to see the position in real-time is essential – shows the total owing to the business in real-time.
New Opportunities
To see New opportunities to do business with ie prospects added is critical to ensure that the team are correctly recording future member leads so that these can be followed up
Till Transactions
Allows you to see the total but also the breakdown of what has been sold in a day’s sales. Really important to track money coming in over the counter each day.
Activities/Classes
Activities or classes are an essential element of a club’s income which needs to be tracked to see the position regards members’ bookings.
Club’s Attendance
Attendance can be both a positive or negative indicator of how the club is performing. Drops in attendance can indicate other potential issues which could lead to a loss of income or growing attendance shows an increase in income.
Unsold Activities
Unsold Activities is a sure-fire way of making sure your team are focused on filling up spaces that are unsold. Really important because once that class starts and ends with spaces it is money lost as that time cannot be brought back
Top performing Membership plans
Knowing your Top performing Membership Plan is so important as you can see what is working well and then focus on selling more of these. It could actually mean that you fine-tune your plans to simplify to become what your customers are telling you they want – Top 3 plans are listed and show how many you have of each plan
Top Performing Products
To see which products, sell the best using Top Performing Products makes it very easy to see where to focus your sales efforts on. Make it easy to see how a newly introduced product is selling and focus your marketing efforts in the right direction.
Top Performing Activities
Looking at Top performing activities is important to be able to see what your customers like the most and also can lead to you creating new classes to support the customer demands as you can see exactly what is the most liked.
Expiring Members
As much as sales are important it is key to see which customers are about to expire by looking at Expiring members who will very shortly stop paying you if you have not renewed their memberships, which is lost revenue. Being able to see expiring today, expiring within the week and expiring within a month gives great insight into the movement and income of your business.
Club Messages
Be able to see all incoming messages from your customers and how they are being dealt with by your team all in real time
But most importantly?
Be in control of your whole business by using the Business App real time KPI's to power your decisions with real time data in a clear easy to understand app on your phone where ever you are in the world, you can be on top of how your business is performing.
The Business App is a feature that is only available on our Complete & Combine solutions