We're always looking for ways to improve the experience for our creators and supporters by listening to you. Whether it’s feedback on how the app works, suggestions for articles you'd like to see in our Help Centre, or simply letting us know what you love about Club, we're always happy to hear.
💡 What Kind of Feedback Can You Share?
We welcome all kinds of input, including:
Suggestions for new features or improvements
Issues or bugs you’ve noticed
Missing Help Centre articles or topics
Positive experiences and what you enjoy most about using Club
Your feedback helps us grow and build a platform that truly supports our community.
How to Share Your Feedback
There are three simple ways to contact us:
Via the Live Chat:
Log in to your account in the app or at club.fans
Click the 'Help & FAQs' or 'Creator Support' button
Choose "Report a Bug / Feedback Request" and let us know your thoughts
By Email:
You can also reach us directly at support@club.fans
At the bottom of the articles:
A simple choice of happy, indifferent or sad emoji at the bottom of each of our Help centre articles
Every message is reviewed by our Support and Product teams. While we may not be able to implement every suggestion right away, your feedback is always noted and considered as we plan future updates.
Thanks for helping us shape the future of Club where together, we’re building something great.