At Club, we’re committed to supporting creators and providing a transparent experience for fans. Below you'll find everything you need to know about our refund policy.
All purchases made on Club are final and non-refundable.
This policy supports our creators, who begin earning the moment you make a purchase or subscribe. For this reason, we’re unable to offer refunds for content or subscriptions once they are confirmed and the content has been accessed.
To manage or cancel your subscriptions, simply visit your Memberships page:
👉 https://www.club.fans/memberships
If you’ve experienced a technical issue (e.g. you paid but can’t access content), please reach out so we can help resolve it as quickly as possible. Please include as much detail as possible about the issue (such as screenshots, device type, or order number), so we can investigate and assist efficiently.
You can contact us directly via:
Live Chat (Intercom) in-app or through web Dashboard
Email: contact@club.fans