Team Viewer is a comprehensive remote access, remote control, and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. Team Viewer lets you remote into computers or mobile devices located anywhere in the world and use them as though you were there.
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The Coach Paint Support Team might ask you for your Team Viewer credentials in order to take control of your computer and try to fix the problem that you are facing.

This should be very easy, once you opened Team Viewer you will an ID and a Password. Like this:

Note that the ID is always a fixed numerical code while the password is an alphanumeric dynamic code (it changes with time).

If you are using a Mac, you will need to deactivate some security settings so we can interact with your computer. If this is your case, please follow the steps explained in this Team Viewer Help Article.

If you don't have Team Viewer, don't worry about it, if you have downloaded Coach Paint before, a team viewer extension called "Team Viewer Quick Support" should have been automatically downloaded with the program.