In this article, let's look at a few errors that can occur when trying to deposit with skins or fiat payments.
Depositing with skins:
1. Your Steam account has restrictions on trading, please offer to trade to any user to clarify the reason
1. Your Steam account has restrictions on trading, please offer to trade to any user to clarify the reason
📍If you have changed your nickname in Steam, your account is automatically blocked from trades for a period of 2 to 4 hours from the moment you changed your nickname. After this time, update the trade link on the site and you will be able to continue making deposits and withdrawals
2. InvalidCreateTradeOffer
2. InvalidCreateTradeOffer
📍This means that the skin you are trying to deposit has a trade ban on Steam (to be sure if an item is tradable, please go to your Inventory and select the item and read the item details. The "Tags" section will indicate if it is tradable or not). If there is no trade ban on skins, update the Trade link in our site settings, if that doesn't help you, contact our technical support team.
3. Steam servers are temporarily unavailable
3. Steam servers are temporarily unavailable
📍This means that at the moment some Steam servers may not be processing user requests, in this case a trade cannot be created and you need to wait 5-10 minutes.
4. This Steam account has escrow and cannot trade
4. This Steam account has escrow and cannot trade
📍This means that your account does not have Steam mobile authenticator enabled or it has not been more than 15 days since it was enabled.
5. Blacklisted item
5. Blacklisted item
📍This indicates that the item's price fluctuates frequently on the market or that there is an oversupply on our site.
Replenishment:
If you have encountered that your balance has not replenished after transferring funds you need to follow those steps:
1. Open your transaction history page on the site
2. Copy your payment ID
3. Contact live support on our website
4. Provide a receipt with transfer information in PDF format and your payment ID to our operators in Live Support
Cryptocurrency:
If you are encountering the issue of not getting your balance replenished after a successful cryptocurrency transfer, you need to follow these steps:
1. Make sure that you have transferred the minimum amount set on the site (taking into account the exchange or wallet fees)
2. Ensure that you have transferred the correct cryptocurrency token and used the specified network to the designated wallet.
3. Provide the address of the cryptocurrency wallet to which you transferred the funds
4. Provide the address of the cryptocurrency wallet from which the funds were transferred
5. Contact our support team and provide all of the above information