Empower clients with the ability to search for and book appointments based on specific features/amenities using Branch Locator.

NOTE: Branch Locator is an add-on feature. Please connect with your Customer Success Manager to get started.

With Branch Locator, you can:

The following is an example of the online client experience using Branch Locator. Please note that the flow may vary depending on Client View settings at your organization.

If your organization is using Lobby and Branch Locator, estimated wait times for the selected service will display in map results when a client searches using Branch Locator.

Branch Locator consists of two key elements: Points and Location Features.

A Point is a location-based entity that does not have a service assigned to it. An example of a Point may be an off-site ATM.

Points enable your clients to search for specific features that don’t include a service - such as an ATM - from the same place they access online to schedule an appointment.

NOTE: If a client selects a service as part of the online booking experience and then searches Locations, the Point will not display in search results because a Point does not have any services associated with it.

The following articles include additional information about Points:

A Location Feature is an attribute associated with a Point or a Location. An example of a Location Feature may be extended hours or parking on-site.

When a Location Feature is added, it displays as a clickable filter to clients in the online booking experience. Locations associated with that Location Feature display in search results.

Location Features enable clients to search for locations based on filters that meet their specific needs

The following articles includes additional information about Location Features:

Admin users can create, edit, and delete Points and Location Features. They can also associate a Location Feature with a specific Location.

Managers can edit Points. They can also associate a Location Feature with a specific Location.