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Govee

Updated over 2 weeks ago

Having trouble connecting your smart lights to our app? This guide works for all supported brands

🔄 Step 1: Factory Reset Your Light

Always start by resetting your light to factory settings. This removes any old connections that might interfere with pairing.

💡 How to reset: Click here.


⚠️ Common Connection Issues (and How to Fix Them)

🔁 Light not in pairing mode

  • Your light should blink or flash after a reset.

  • If it's not, repeat the reset process carefully.

🌐 Wrong Wi-Fi network

  • Most smart lights only support 2.4 GHz Wi-Fi.

  • Make sure your phone is also connected to the same 2.4 GHz network.

🔑 Incorrect Wi-Fi password

  • Double-check the password.

  • Avoid special characters or very long passwords—some lights don’t support them well.

📶 Weak signal

  • Move the light closer to your Wi-Fi router.

  • Avoid walls or metal objects that could block the signal.

🔗 Already paired with another app

  • If you’ve connected the light to a brand’s app before, factory reset it to clear old pairings.

📱 Missing phone permissions

  • On your phone, enable the following for our app:

    • Location access

    • Wi-Fi permissions

    • Bluetooth (if your light uses Bluetooth)


🧪 Try the Official Brand App

Still having issues? Download the brand’s official app from the App Store or Google Play. This helps test if the light itself is working correctly.


💬 Need More Help?

We’re here for you!
Email us anytime at hello@codenhagen.io and we’ll get back to you ASAP.

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