Having trouble connecting your smart lights to our app? This guide works for all supported brands
đ Step 1: Factory Reset Your Light
Always start by resetting your light to factory settings. This removes any old connections that might interfere with pairing.
đĄ How to reset: Click here.
â ïž Common Connection Issues (and How to Fix Them)
đ Light not in pairing mode
Your light should blink or flash after a reset.
If it's not, repeat the reset process carefully.
đ Wrong Wi-Fi network
Most smart lights only support 2.4 GHz Wi-Fi.
Make sure your phone is also connected to the same 2.4 GHz network.
đ Incorrect Wi-Fi password
Double-check the password.
Avoid special characters or very long passwordsâsome lights donât support them well.
đ¶ Weak signal
Move the light closer to your Wi-Fi router.
Avoid walls or metal objects that could block the signal.
đ Already paired with another app
If youâve connected the light to a brandâs app before, factory reset it to clear old pairings.
đ± Missing phone permissions
On your phone, enable the following for our app:
Location access
Wi-Fi permissions
Bluetooth (if your light uses Bluetooth)
đ§Ș Try the Official Brand App
Still having issues? Download the brandâs official app from the App Store or Google Play. This helps test if the light itself is working correctly.
đŹ Need More Help?
Weâre here for you!
Email us anytime at hello@codenhagen.io and weâll get back to you ASAP.