Check Your Spam Folder: If you requested a password reset or verifying your email address but haven't received the email, check your spam or junk mail folder. Sometimes, emails from new sources may be automatically filtered into these folders.
Contact Your IT Department: If you still can't find the email, it's possible that your organization's email settings are blocking it. Reach out to your IT department and ask them to whitelist emails from CogniSense.
If you need to contact your IT department, you can copy the following template:
Subject: Request to Whitelist CogniSense Emails
Message Sample: I recently requested a password reset for my account on CogniSense (https://cognisense.tech/), but I haven't received the reset email.
I have checked my spam and junk mail folders, but it's not there.
Could you please check if emails from CogniSense are being blocked by our email settings?
If so, could you whitelist them so I can receive the password reset email?
Thank you for your assistance.Read the Email Thoroughly: Once you receive the password reset or verify your email address email, ensure you read it carefully. It will contain a link that you need to click on to reset your password and/or verify your email address.
Contact CogniSense Support: If you're still having trouble, don't hesitate to contact our support team.
Tip: Please be aware that each password reset link is valid for a single use only.
If you encounter an "Invalid Token" message after clicking the link in your email, simply request a new password reset email and use the link it provides.