Why is KYC Necessary?
As a registered Australian exchange, we must comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). These regulations are designed to prevent financial crime and ensure a safer digital asset ecosystem for everyone.
Account Flagging & Security
If your account is flagged for verification, please don't be alarmed—this is often an automated part of our robust internal controls.
Temporary Restrictions: While we verify your details, you may notice temporary limits on withdrawing crypto or AUD. This is a standard safeguard to protect your funds.
Confidentiality: Your data is treated with the highest level of security and is only used to meet our regulatory obligations.
How the Process Works
Initiation: You will be prompted via the app or email to complete your verification.
Information Submission: You'll be asked to provide basic details and a clear photo of a government-issued ID (such as a Driver’s Licence or Passport).
Review: Our Brisbane-based team will carefully review your documents.
Approval: Once confirmed, any temporary restrictions will be lifted, and your account will regain full functionality.
Helpful Tips for a Quick Verification
Ensure your ID is current (not expired).
Take your photos in a well-lit room to avoid glare or blurriness.
Make sure all four corners of your ID are visible in the photo.
Need a hand? If you have questions about the documents required or are having trouble uploading your ID, our local support team is here to help via the in-app chat.