Bank-Specific Restrictions: Certain banks, such as Macquarie Bank, may not support transfers to cryptocurrency platforms. In such cases, consider using an alternative banking provider. Customers have reported successful transfers using banks like NAB, ANZ, Bendigo Bank, Heritage Bank, and St George. Before switching, confirm with the new bank whether they support transfers to cryptocurrency exchanges.

BSB Formatting Issues: Some banks reject BSBs that include a dash. If the BSB is displayed as 257-190, enter it as 257190 instead. Ensure the rest of the details, such as the account name and number, are entered exactly as provided by Coinstash.

Tap or click the Deposit button.

Select AUD and press Next.

Bank Transfer (Osko): You will be shown a unique BSB and Account Number. These details belong to your Coinstash account—simply copy them into your banking app to send funds.

PayID: Click the PayID box to see your unique PayID email address. This is the fastest method for most users. PayID deposits are automatically processed once received by your bank, requiring no further action on your part.

Name Matching: The bank account you send funds from must exactly match the name on your Coinstash account. We cannot accept third-party deposits (e.g., from a friend, family member, or business partner).

Joint Accounts: We do accept deposits from joint accounts, provided your name is one of the legal owners. In some cases, our team may ask for a bank statement to verify this.

No Direct Debits: Coinstash will never "pull" funds from your bank account. You are always in control of "pushing" the funds from your bank to us.

SMSF Account Name Matching: When depositing funds from an SMSF account, ensure that the trustee or company name associated with the SMSF matches the details provided by Coinstash. For example, use the trustee/company name as shown in your Coinstash-provided deposit bank details.

Superannuation Funds: Deposits from superannuation funds not in your name are not accepted. Ensure that the SMSF account is verified and matches your Coinstash account name.

Verification Guidelines: Double-check the BSB and account number provided by Coinstash. Remove any dashes or special characters from the BSB (e.g., enter 257190 instead of 257-190). Re-enter the account name and number exactly as shown in the Coinstash deposit instructions. If issues persist, contact your bank to confirm their policies on transfers to cryptocurrency platforms.

Instant (Osko/PayID): Most deposits are processed via the New Payments Platform (NPP) and arrive within minutes, 24/7. However, some banks may place temporary holds on PayID transfers for additional security checks, which could result in a delay of 1–2 business days.

Standard Bank Transfer: Depending on your bank's internal processing, it may take 1–2 business days. Additionally, processing times for PayID and standard transfers can vary by financial institution due to different internal policies.

First-Time Hold: Be aware that many Australian banks place a 24-hour security hold on your very first deposit to a crypto exchange. This is a bank-side safety measure and is out of Coinstash's control. These holds are part of broader security measures banks use to review transactions and ensure customer safety.

Withdrawal Limitation: Please note that PayID is only available for deposits and cannot be used for withdrawals. All withdrawals must be directed to a linked bank account in your name.