To view the step-by-step instructions for uploading a file in the customer support chat using the Mobile Website, please click here.
Uploading a file in the customer support chat isn't available through the mobile app.
How to Upload a File in the Customer Support Chat:
Start a customer support chat by clicking on the chat icon in the bottom right hand corner of the screen.
Inside of the chat window, click on the icon that looks like a paperclip.
Select the file that you wish to upload in the chat and then click on the "Open" button.