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Password FAQs

Forgot password, password requirements etc

CoinZoom Support avatar
Written by CoinZoom Support
Updated this week

Forgot your Password?

In the event you forget your password, please use the following steps to successfully reset your password:

  1. From the login screen, click "Forgot Password?"

  2. Enter the email address linked with your CoinZoom account and press "Send Reset Code".

  3. This will send a One-Time Password (OTP) to the entered email. You must enter the One-Time Password number sent to your email. If the OTP is correct, a new screen will open to enter a new password.

  4. Type in the new password twice and click the confirmation button.

  5. Use your new password to sign in.

Password Requirements

CoinZoom requires all passwords to meet minimum security standards:

  • Must be at least 8 characters long

  • Must have an estimated offline crack time of over 6,000 seconds

  • No requirements for specific symbols or numbers

  • Passwords longer than 72 characters will be truncated

Choosing a Secure Password

For best results, CoinZoom recommends using a password manager. These tools can generate strong, unique passwords and help protect against phishing.

If not using a password manager:

  • Use a long, random passphrase unique to CoinZoom

  • Do not reuse passwords from other websites

  • Avoid common quotes or phrases from books, movies, or songs

How to Change Password

  1. Log into your account

  2. Tap More

  3. Select Account Settings

  4. Tap Change Password

  5. Enter your current password and new password

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