If you have moved and need to update the address on your CoinZoom account, you can do so through the web browser or mobile app. Address changes can only be made once every six months without assistance from Support.
Warning: For your protection, all transactions into or out of your account will be restricted for 48 hours after your address is changed. This includes withdrawals, deposits, transfers, and spending. You may still buy and sell cryptocurrency during this period.
Steps to update your Address:
Tap More... in the bottom right corner.
Select Personal Details.
Update your address.
Tap Save.
Once you submit your new address, you will be prompted to re-upload your verification documents and complete the KYC verification process.
If you receive the error “Verified address cannot be changed within 6 months” while updating your address, this request requires assistance from our support team and will be handled by creating a support ticket and uploading a proof of address document to this secure link.
If you've moved to a different country or state, or your CoinZoom account is showing the wrong location, you can request an update through a support ticket.
The following qualifies as proof of address:
Utility bill
Bank statement
Lease agreement
Cell phone bill
Similar official document
Note: Proof of address must show a permanent street address, not a general delivery address or P.O. box.