What is Priority Intelligence?
Priority Intelligence helps you understand which customer accounts need your attention first, so you can focus your time where it will have the greatest impact.
It combines:
Customer payment and behavioural data from Collect
CreditorWatch credit risk data
to give you clearer visibility of urgency and priority across your receivables.
This allows you to move beyond sorting by days overdue and make more informed decisions about which accounts to review and when.
How Priority Intelligence helps you prioritise accounts
Traditional collections prioritisation relies on static views, such as:
Days overdue
Ageing buckets
Manual review
These show what has already happened, not what is changing or where risk is building.
Priority Intelligence improves this by:
Detecting shifts in behaviour as they occur
Surfacing early risk signals before issues escalate
Continuously reassessing priority as conditions change
The result is a more responsive collections approach without adding complexity or extra work for your team.
How Priority Intelligence helps day to day
Priority Intelligence gives you a smarter way to review your ledger. It helps you:
Identify accounts that may need earlier or closer follow‑up
Understand differences between accounts that look similar on ageing alone
Spend less time analysing reports and more time taking action
Instead of asking “What’s overdue?”, Priority Intelligence helps you answer “Which accounts should I focus on first?”
How Priority Intelligence determines priority
Priority Intelligence evaluates multiple signals and places accounts into three priority buckets as new information appears.
Deteriorating Fast
Accounts showing signs of worsening payment behaviour or increasing risk, including:
Recent changes in payment behaviour
Average days to pay trending worse
Percentage of the balance that is overdue
Percentage overdue at 30 or 60 days
CreditorWatch credit risk indicators, including RiskScore
Going Dark
Accounts becoming less responsive or inactive, including:
Changes in responsiveness
Time since last payment
Time since last reply
Recent changes in payment behaviour
Percentage of the balance that is overdue
High Value at Risk
Accounts where delayed or missed payment could have a greater financial impact, including:
Importance of the account to your business
Contribution to overall revenue
Recent changes in payment behaviour
Percentage overdue at 30 or 60 days
CreditorWatch credit risk indicators, including RiskScore
By assessing these signals together, Priority Intelligence provides context that isn’t visible from ageing or balance alone.
Note: Priority Intelligence supports your decision‑making. It does not replace your judgement or existing credit processes.
Who is Priority Intelligence useful for?
Credit Controllers
Quickly identify which accounts may need attention today
Reduce time spent manually reviewing large ledgers
Prioritise follow‑ups with more confidence
Credit Managers
Gain clearer visibility of portfolio‑level risk
Spot emerging issues earlier
Support more proactive credit management
Getting the most value from Priority Intelligence
To get the best insights:
Keep customer data and payment activity up to date
Use Priority Intelligence alongside your existing credit policies
Review priority signals regularly as part of your daily or weekly workflow
If you’re unsure how to interpret what you’re seeing, our support team can help.
How to enable Priority Intelligence
Priority Intelligence is enabled by default. You can review or change the default settings at any time.
To update Priority Intelligence settings
Go to Settings
Navigate to Priority Intelligence
Select the bucket you want to review:
Deteriorating
Going Dark
High Value at Risk
Use the toggle to disable any variable you do not want to use
Update values in the text fields if you want to change a parameter
Click Update Criteria
Important: CreditorWatch RiskScores are disabled by default.
Only enable this setting if your Collect account includes customer ABNs and CreditorWatch RiskScores.
For an account to appear in a Priority Intelligence bucket, it must meet all enabled criteria for that bucket.
Frequently Asked Questions
How is Priority Intelligence different from days overdue?
Days overdue shows how late an invoice is, but it doesn’t explain risk or urgency.
Priority Intelligence adds context by considering payment behaviour and credit risk signals, helping you identify which accounts may need attention first, even if they look similar on ageing alone.
Can an account appear in multiple buckets?
Yes. An account can appear in multiple Priority Intelligence buckets if it meets the criteria set for each bucket.
An account will only appear in a bucket if it satisfies all enabled criteria for that bucket.
Does Priority Intelligence tell me exactly who I must follow up?
No. Priority Intelligence supports your decision‑making, it does not replace it.
You remain in control of:
Which accounts you contact
When you follow up
How you apply your credit policies
Is Priority Intelligence a prediction of non‑payment?
No. Priority Intelligence does not guarantee outcomes or predict payment with certainty.
It uses available data to surface patterns and signals that may indicate higher risk or urgency, helping you take earlier, more informed action.
Does Priority Intelligence replace existing reports?
No. Priority Intelligence complements your existing reports and workflows.
You can continue to use ageing reports, workflow reports and other tools alongside Priority Intelligence.
Will Priority Intelligence automatically contact customers?
No. Priority Intelligence does not send messages or take action on your behalf.
All communication and follow‑up actions remain fully controlled by your team.
How often should I review Priority Intelligence?
This depends on how your team works. Many CreditorWatch members review it:
As part of daily collections tasks, or
During weekly reviews to identify emerging risks
What if Priority Intelligence doesn’t align with my judgement?
That’s okay. Priority Intelligence is a supporting signal only.
Your knowledge of customer relationships, payment arrangements and internal policies should always take priority.
Need help?
If you have questions about Priority Intelligence or need help understanding what you’re seeing, contact our support team.