Changing/Updating Your Plan:
Log in to your portal: Navigate to your login page for your school under the Collegiate Mobile brand. Go to your desired line, then click 'view details' followed by 'manage'.
Under 'Your Plan', click on 'Change plan'.
A list of available plans will be displayed. Select the plan that best fits your needs.
Click 'GET PLAN' to proceed. The payment will be processed using your saved payment method.
You’ll receive a welcome email confirming the plan change.
Purchase a Top-up Data:
On your landing page, click on 'Top up data' or 'Add more data' and select the additional data you need. The payment will be processed using your saved payment method.
If you wish to disconnect your phone line.
If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.
Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.
Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.
How to Cancel your line:
To cancel a line, just log in to your portal, go to your Profile (top right icon), then Billing, and click "Go to Billing Portal." From there, select the line you want to cancel and follow the prompts.
How to Port out your number:
Here’s how you can find your account number and port-out PIN to transfer your number:
Log in to your portal.
Click “View Details” > “Manage.”
Under “Your Number,” select “Transfer your number out.”