FAQs
Answers to frequently asked questions.
Ways to contact us
Is there a Collegiate Mobile AppHow to add your Collegiate Mobile Customer Portal as an App Shortcut on your Phone
What is a locked device?How to tell if your device is locked for use on a specific network
How to find my IMEI numberThe IMEI number is a 15-digit unique identifier for your mobile device
Physical SIM vs. eSIM: Which One to Choose?How to decide between eSIM and physical SIM and check if your device is eSIM compatible.
What if I’m currently on a Family Plan, can I transfer to Collegiate Mobile?
Which countries are included for international calling and data roaming?List of countries where international calling and data roaming are available. Only available on Unlimited and Premium Plans.
What is my experience after using all my high speed data?Browsing experience after depleting your high speed data by rate plan type
What happens if I miss a payment for my monthly subscription?
What is Collegiate Mobile's refund policy?Not 100% satisfied? Here's what we can do for you!