If you encounter an issue or need assistance, you can easily file a support ticket to get help from our team.
How to raise a ticket in just a few steps:
1. Locate the Feedback Button
Click the “Feedback” button in the top-right corner of your dashboard.
2. Under "Feedback Type" select “Report an Issue”
3. Set Priority Level
4. Provide Details
Include a concise description of the issue and attach relevant screenshots or files. The more details you provide, the quicker we can resolve it!
Examples of what to include:
Date error appeared
Detail of where the error appeared
Screenshots
Product ID GTIN group - applicable when particular skus are identified
Steps to recreate the error - how did you come across it
5. Click Submit
What Happens Next?
Our support team will review your request and respond as soon as possible.
You can track the status of your ticket in the Support Portal or through email updates.
For urgent issues, please indicate the priority level when submitting your ticket.
Still need help? Contact our support team directly for further assistance!