To maintain accurate and up-to-date information in CommerceIQ, use the appropriate Excel template when submitting updates. Below are the three different automation Source of Truth (SOT) templates available:
1. Content Source of Truth Template
Use this template to update core product content such as titles, descriptions, and bullet points.
2. Variation Source of Truth Template
Use this template to update product relationships, including variations such as size, color, pack size, and parent-child ASIN connections.
3. PO Discrepancy Source of Truth Template
Use this template to address purchase order discrepancies, including incorrect case sizes, pricing, and missing or incorrect SKU information.
Important: due to the nature of PO discrepancy, it is extremely important that you maintain an up-to-date SOT
How to Submit Your Update:
Fill out the appropriate template based on your update needs.
Email the completed file to support@commerceiq.ai.
Use the following email subject line format:
[Client Name] - [Country] - Update [Content/Variation/PO Discrepancy] Source of Truth
Attach the filled Excel file and send your request.
For any questions or additional support, reach out to your CommerceIQ account representative.