The New Product Discovery (NPD) module helps you track newly launched products across retailer websites. When you launch a new product, there is typically a delay before it appears in your analytics platform. NPD closes that gap by letting you submit product details directly to CommerceIQ, which then searches retailer sites to find and match your products automatically.

Once a product is discovered, it is tagged and added to your reporting, so you can start monitoring metrics like availability, content compliance, and search performance within days of launch rather than weeks.

To access the NPD module, navigate to Tools and Settings in the left sidebar of your CommerceIQ platform, then select New Product Discovery. You will see the Discovery Tracker Dashboard, which is your central hub for submitting and tracking all NPD requests.

The Discovery Tracker Dashboard displays all your NPD requests and their current status.

You can submit NPD requests in two ways: individually or in bulk via CSV upload. Both options are available from the dashboard.

Bulk upload is the fastest way to submit multiple products at once. Click the + Add NPD Request button in the top-right corner of the dashboard to get started.

The Bulk Upload dialog walks you through downloading the template, filling it in, and uploading.

For one-off submissions, you can add a single product by filling in the request form fields directly. This uses the same required fields as the CSV template but is entered through a form interface.

The table below lists all fields available when submitting an NPD request. Providing more detail improves matching accuracy and speed.

Tip: Including a Product URL or GTIN significantly speeds up the discovery process, as the system can go directly to the product page rather than running a broad search.

After you submit an NPD request, you can monitor its progress on the Discovery Tracker Dashboard. Each request goes through a series of statuses as the system processes it.

Understanding Request Statuses

To see more details about any request, click View Details in the Actions column. This opens a side panel showing the full product information and a Discovery Log timeline that tracks every step of the process.

The detail panel shows product metadata and a step-by-step Discovery Log of the matching process.

CommerceIQ sends automated notifications to keep you informed throughout the discovery process. You will receive email and in-platform alerts when:

Q: How long does it take for a product to be discovered?

A: Most products are discovered within 7 days of their launch date. Products with a GTIN or direct URL are often found faster, sometimes within 1–2 days.

Q: Can I submit requests for products across multiple retailers?

A: Yes. Each row in the CSV represents a unique product-retailer combination. You can submit the same product for multiple retailers by including a separate row for each one.

Q: What should I do if a product stays in Searching status for a long time?

A: If a product has not been found within the expected launch window, check that the product details (title, brand, category) are accurate. You may also want to verify that the product is actually live on the retailer's site. If the issue persists, contact your CommerceIQ account team.

Q: What is the difference between NPD and Category Discovery?

A: NPD is a supplementary process specifically designed for newly launched products. It complements the existing Category Discovery feature, which continuously scans for all products in your tracked categories. NPD is client-triggered for specific products you know are launching, while Category Discovery runs automatically in the background.

Q: Can I upload products before they are available on the retailer site?

A: Yes. You can submit NPD requests in advance of your product's launch date. The system will begin searching on or near that date, so your product can be picked up as soon as it goes live.

Q: What file format is required for bulk uploads?

A: The bulk upload requires a CSV file. Download the template from the upload dialog to ensure your columns are formatted correctly. The template includes all required and optional fields.

Q: How do I know if my product was matched to the correct listing?

A: When a product reaches Discovered status, a Product URL link appears in the dashboard. Click this link to verify the matched listing on the retailer's site. If you believe the match is incorrect, contact your CommerceIQ account team for correction.

Q: Is there a limit to how many products I can submit at once?

A: There is no strict limit on bulk uploads. However, for best results, we recommend batches of up to a few hundred products per upload to ensure smooth processing.

Q: Where do I find the NPD module in the platform?

A: Navigate to Tools and Settings in the left sidebar, then select New Product Discovery. The Discovery Tracker Dashboard will appear, showing all your current and past requests.

Q: Will I be notified if a product cannot be found?

A: Yes. If a product has not been discovered by the end of the specified launch window, you will receive an alert notification so you can investigate or resubmit with updated details.

Need more help? Reach out to your CommerceIQ Customer Success Manager or contact support at support@commerceiq.ai.