At CommissionCrowd, we aim to provide our customers with the best possible experience. If you want to manage your subscription, update your payment details, or cancel your account, this guide will walk you through the process. We also want to remind you that we’re here to help in any way we can to ensure you get the most value out of our platform.
1. Accessing Your Billing Management Page
To manage your subscription, update payment information or download invoices, please follow these steps:
Visit your billing management page.
Login using the email you used when creating your payment (if you need clarification, please message support; we can help you with this. Sometimes, customers use a different email address for their billing than their CommissionCrowd account.)
Stripe will send you a manage your account link directly to your email.
Once logged in, you’ll be able to:
Update your payment details
Change your billing information
Download your invoices
Manage/Upgrade your subscription or cancel your account
2. Considering Cancellation? Let’s See How We Can Help!
Before you decide to cancel, we want you to know that we are committed to ensuring your success on our platform. If you’re facing challenges or are unsure if our service is the right fit for your needs, there’s always more we can do. Here’s how we can support you:
Personalized Assistance: We can provide more hands-on support or a consultation to discuss your business goals and how we can tailor our services to meet them.
Plan Adjustments: If the current plan isn't fitting your needs, let us know! We can explore different options or flexible pricing solutions.
Concerns Addressed: If you're experiencing issues with the platform, we're happy to troubleshoot any problems and work with you to improve your experience.
After cancellation, you will still have access to your account until the end of your billing period. However, we’d love to discuss any concerns you have, so please don’t hesitate to reach out before making a final decision.
3. Need More Help? Contact Us!
If you have any questions or concerns or need any more help, our team is always ready to help. Please feel free to reach out to us via email support@commissioncrowd.com or by using the chat feature on our website.
We’d be happy to explore other options to ensure you get the most out of your CommissionCrowd experience.