Subcontractors looking to record their experiences with General Contractors now have the ability to leave reviews within COMPASS.

When leaving a review on a GC in COMPASS, the results of the review WILL NOT be shared with the General Contractor. Other subcontractors will not see details of your individual review, but will see an aggregated score of all reviews submitted on each General Contractor.

When reviewing a General Contractor, the following questions and formats are used:

Star Rating questions - rate on a scale of 1-5 stars (or N/A if the question is not applicable) for each of the following questions:
1. Scheduling and Change Management
  1. Adherence to project schedule and milestones
  2. Coordination with subcontractors and suppliers to avoid schedule disruptions
  3. Handling of change orders and unexpected adjustments
2. Communication & Collaboration
  1. Communication with subcontractors during procurement
  2. Management and communication with subcontractors on-site
  3. Transparency in contractual commitments, both verbal and written agreements
  4. Effectiveness of GC’s technology choices
3. Payment Practices
  1. Speed and fairness in resolving payment issues
  2. If contract contains “Pay-if-Paid”, flexiblility in working around the provision
  3. Ease of obtaining final payment after completion of your work
4. Job Site Professionalism
  1. Oversight of work quality
  2. Enforcement of a clean and safe work environment
  3. Qualification and capability of other subcontractors selected on-site
  4. Promotion of a respectful and fair workplace
5. Legal
  1. Fairness in handling legal matters such as contract disputes
Enter a number for:
1. Number of years you have worked with this GC?
Yes/No
1. Would you work with this General contractor again in the future
Free-form text
1. Any additional comments related to the GC

How to leave a Review on a General Contractor

Once logged in as a Subcontractor, Open the Menu on the top nav-bar and Click Authorization Settings to display the Authorization page.
Filter through the list of General Contractors to locate the General Contractor who will be left a review. Once located, click the View details button on the General Contractor card to open the Review Flyout.
Click Write a Review to start a review
Answer the questions/comments and click Submit to submit your review.
Your review has been successfully submitted and the aggregated scores of the GC have now been updated.