If you are asked to upload a valid W-9 when you login to COMPASS, this means that your W-9 is likely outdated by COMPASS standards or the W-9 does not match the COMPASS Tax ID for the account.
When this modal is displayed ensure you are uploading a W-9 that meets the following criteria:
Legal Company Name in Line 1
DBAs or disregarded entities in Line 2 (if any)
EIN or SSN that MATCHES the value in COMPASS
Signature
A signed date that is in the current or previous year
If you are still experiencing issues, please contact support