Customer Credit Discount
The Business has a valuable feature that enables you to create a customer credit which can be automatically distributed as a discount across future invoices until the total credit amount is fully used. This feature is beneficial for companies that wish to provide their customers with a fixed dollar credit for situations such as a promotional offer which can then be applied incrementally to future purchases.
In order to use this feature, you must first set the discount amount in the customer master file.
Set up: In Enter & Edit Customers – under Financial Settings – use the Discount Credit button.
A scroll box of previous credit discounts issued to the customer will appear. If there is an existing credit, the amount and balance will display.
If you would like to create a new credit press New Line. The credit discount allows you to determine a date range the customer has to use the discount as well as maximum percentage that can be used on one single invoice
Each time an invoice is created for this customer within the date range of the credit discount, the system will automatically calculate a credit miscellaneous charge on the invoice based on the Invoice Discount % and reduce the Credit Balance. This miscellaneous charge cannot be edited by users. If changes are needed, the invoice must be canceled and re-created.
On the printed invoice there will be a line for the credit discount. The information printed will be in the format: CUSTOMER CREDIT DISCOUNT: (reason for credit): Invoice Discount XX%, $XXX.XX Credit Remaining.
To view customer’s credits/balances - in Customer Inquiry use the Discount Credits button in the Options section.
If you would like to view the invoices that used the credit discount in the list. Double click on a credit and the screen will list the related invoices and discount used
There is also an optional information grid that can be viewed in the main Customer Inquiry screen:
If you would like to view credit discount information for a specific invoice, in Invoice Inquiry – use the Invoice Totals button and then the Credit Discount button on the right-hand side