You may have Customers calling you asking for Parts that are part of Assemblies. The problem is that they ask for the part, which you don’t stock as a separate piece. They might be happy to buy the Assemblies if they knew the part was included. The question is, how can you let your Salespeople know that it is included in the assembly.
The answer is in TEXT TO INCLUDE IN FIND SEARCH.
Text to Include in Find Search is found in Enter and Edit Products, F5 Additional Information. The parts can be listed here with a space between each one. They do not show up on any documents or screens (except Enter and Edit Products). This capability is designed specifically to help you find Products by searching for something that is not part of the normal description of the item.
You simply add each component’s part number to the find search for the Assembly. Once the parts list is added to the Text to Include in Find Search, your Salespeople can look up the Assembly’s Category and Find the part number by clicking on the Find Button or typing Control-F.
The result of the find search will be any assembly that uses that part.
Some people are also using the Text to Include in Find Search to hold slang descriptions of items or highly technical descriptions that do not need to be included in the normal description of the Product.
Using this capability of the System can help all of your Salespeople provide better Customer Service and it can help your new people become experts in helping your Customers more quickly.