When a document is faxed or e-mailed from The Business Edge the system knows if the document failed to properly get sent out. There is a User Flag that can be set to e-mail Users when a Fax fails this is setup in General Flags. If an e-mail fails due to an issue with the e-mail setup the system cannot e-mail the User since e-mail is not functioning properly.
Users can view all of their Outbound History from the Inquiries on the Tool Bar. The problem is, Users get busy and they do not always check their Outbound History. A new inquiry has been created to view Failed Outbound Documents. This new Inquiry can be viewed from the menu and will also be presented to Users when they login to the system.
This new Inquiry which is located in the Image & Fax system can be generated for a specific User or all Users for any date range. The Failed Outbound Document History Inquiry contains all of the information needed to identify the document and how it was supposed to go out. It includes all the documents that were e-mailed or faxed that do not have “Sent” as their status. This will also include submitted documents waiting to be sent. It will not include failed faxes if the document was successfully re-sent after a busy signal.
When Users login to The Business Edge this Inquiry will automatically pop up for each User if they had any failed documents for two days. It will show the user their failed documents for yesterday and today (yesterday and today on Monday means Friday, Saturday, Sunday and Monday). It is important that Users logout at the end of the day so they will see this new Inquiry upon login.