Credit card

When confirming your first travel offer, you can enter your credit card details. You still have the option to delete a credit card or add a new one each time you confirm/book.

The default payment setting for trial customers is payment by credit card. You can change your payment method upon request. Just reach out to your person of contact at Comtravo.

Please note that cards may be pre-authorized during the booking process, i.e., there will be a temporary hold on the credit card over the full booking amount, which is immediately removed. The pre-authoriazation is not a charge.

Invoice and SEPA 

In addition to credit card as a payment option, you can pay by invoice, collective invoice, or SEPA company direct debit (subject to a positive credit check). Please note that we pass on the payment charges to customers: For credit card payments, it's 1.5%, and we charge 1% as a payment fee for invoice/collective invoice. Payment by SEPA company direct debit taken directly from the company account is free.

Overview of all payment options and frequencies

This overview shows you all possible payment methods with the possible payment frequencies that you can choose per method (if available).

Payment method

Payment frequency

Credit card

individual (= per booking)

Invoice

individual

Invoice

semi-monthly (= collective invoice)

Invoice

monthly (= collective invoice)

SEPA direct debit

individual

SEPA direct debit

semi-monthly

SEPA direct debit

monthly

How can I change my payment method?

If you haven't saved your payment method in MyComtravo and are creating a new invoice address, you can select the available payment methods from the drop-down (subject to a positive credit check). You can select a payment method for each invoice address. If you want to opt for a payment method that is listed in the overview above but not listed in the drop-down, please contact your Comtravo account manager.

Please note that changing your payment method in MyComtravo is not possible after saving your invoice address. If you want to change the payment method of an existing invoice address, please contact support@comtravo.com.

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