What you need
A Brother QL-820NWB or QL-810W bluetooth label printer (the standard ConciergePad badge printer)
A roll of DK-2205 continuous paper tape installed in the printer
The printer plugged in and powered on, with the bluetooth light on
The magic way (recommended)
Conii is smart enough to find your printer automatically. Here's the trick:
Step 1: Pair the printer with the iPad in iOS Settings
This is the only manual step. You only have to do it once per iPad.
On your iPad, open Settings (the gray gear icon)
Tap Bluetooth
Make sure Bluetooth is ON
You should see your Brother printer in the list (it'll look like "QL-820NWB####" or similar)
Tap the printer name
Wait for it to say Connected
Step 2: Open Conii
Now open the ConciergePad app and tap into Conii mode.
That's it. Conii will automatically detect that you've paired a Brother printer and configure itself. You don't need to pick a paper type, you don't need to enter a serial number, you don't need to do anything else.
You'll know it worked when the printer dot next to the printer button on the Conii screen turns 🟢 green.
✨ Why this is magical: Most kiosk systems make you go into the app, find a printer setup screen, scan for devices, pick one from a list, choose a paper type, and confirm. We watched school staff get lost in that flow for 5+ minutes. So we made Conii do all of it automatically the moment it detects a paired Brother printer. The only thing a human has to do is the iOS Bluetooth pairing — once.
The manual way (if magic doesn't work)
If for some reason Conii doesn't auto-detect your printer:
From the Conii screen, tap the Settings button at the bottom
Enter the admin passcode: Adm123
Scroll to the Printer section
Tap Setup Printer
Pick your Brother printer from the list
Tap Done
The printer dot should turn green within a few seconds.
What the printer dot colors mean
The little dot next to the printer button on the Conii screen tells you the status:
Color | Meaning |
🟢 Green | Printer is connected and ready to print |
🔴 Red | A printer is configured but it's not responding (powered off, out of range, or paper jam) |
🟡 Amber | A different printer is paired than the one Conii expects (you might've paired two by accident) |
⚪ Gray | No printer set up yet — go through the magic setup above |
If your printer dot stays gray or red
Try these in order:
Check the printer's power — Is the power light on? Is the bluetooth light on?
Check the paper — Is the DK-2205 roll loaded and the cover closed?
Re-pair in iOS Settings — Go to Settings → Bluetooth, "Forget" the printer, then pair it again
Restart the printer — Power off, wait 5 seconds, power back on
Restart the iPad — Last resort, but it fixes 90% of bluetooth weirdness
If none of those work, go to the Troubleshooting article at the end of this guide.