Why position matters
Conii uses the iPad's front camera to detect faces and recognize returning visitors. If the camera is aimed wrong (too high, too low, tilted), face recognition will be slow or won't work at all.
The good news: we built a live preview tool right into Conii so you can see exactly what the camera sees and adjust without guessing.
The perfect position (in plain English)
Height: The middle of the iPad screen should be at about chin height for an average adult (around 56 inches / 142 cm from the floor). This way, when an adult walks up, their face lands in the upper third of the screen.
Tilt: The iPad should be flat against the wall (no tilt). Don't angle it up or down.
Distance: Visitors should naturally stand about 18 to 30 inches from the kiosk. If your kiosk is on a counter behind a desk, consider moving it forward.
Lighting: Avoid placing the kiosk where bright sunlight will hit the camera lens. Backlighting (a window behind the visitor) is the #1 cause of "Conii can't see me" problems.
Use the live camera preview to test it
This is the secret weapon for setting up a wall mount.
Turn on the live preview
From the Conii screen, tap the Settings button at the bottom
Enter the admin passcode: Adm123
Scroll to the Debug section
Toggle Show Camera Preview ON
Tap Done
You'll now see a small live camera window in the bottom-left corner of the Conii screen. It shows exactly what the camera is seeing in real time, plus a green or red dot to indicate whether the camera is running.
Stand in front of the kiosk and check
Have someone stand in the spot where visitors will naturally stand to check in. Look at the live preview window:
✅ Their face should be roughly centered in the preview
✅ You should see their whole face — eyebrows to chin
❌ If you only see their forehead, the iPad is mounted too low — raise it
❌ If you only see their hair or the ceiling, the iPad is mounted too high — lower it
❌ If their face is dark (silhouette), you have a backlight problem — move the kiosk or close the blinds behind them
Test with different heights
This is important for schools especially:
✅ Have a tall adult stand there → their face should be visible
✅ Have a shorter adult or older child stand there → their face should still be visible
✅ Test from a few feet away (visitors don't always walk up to the exact spot)
If you can see faces from all those positions in the live preview, your mount is good.
Turn the live preview OFF when you're done
You don't want visitors to see their own camera feed during check-in — it's distracting.
Settings → Debug → Show Camera Preview OFF → Done
The "is the camera even working?" check
If you toggle Show Camera Preview on and the little window is just black, the camera isn't running. Try:
Close Conii (Settings → Sign Out → Welcome menu → tap Conii again to restart)
If still black, restart the iPad
If still black, check that you didn't accidentally deny camera permission to the app (Settings → ConciergePad → Camera should be ON)
💡 Pro tip: Once you've found the perfect position, mark the wall with a pencil at the corners of the iPad. If anyone moves it later (even by accident), you can put it right back exactly where it was.