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Review Visitor Check-Ins, Reset Photos, and Manage Profiles

Learn how to review recent visitor check-ins, open and edit visitor profiles, view ID documents, reset facial recognition scans in ConciergePad.

Written by Jeanne Glass

Two ways to learn:

  • Launch the guided walkthrough below to follow along in real time.

  • Follow the written steps in this article at your own pace.

Guided Walkthrough:

STEP 1- If you are editing a recent visitor, you can click Detail next to their record on the Dashboard.

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STEP 2- To search for a past visitor, click Visitors on the Operations menu.

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STEP 3- Click Filters to view search options.

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STEP 4- Find the visitor, then click the Info icon under Actions.

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STEP 5- Click Reset Face Scan to reset their facial recognition configuration.

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STEP 6- Click ID Info to view the visitor's identification details and documents.

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STEP 7- Click Start over as a new visitor to remove saved face, license, and photo data.

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STEP 8- Click Start over as a new visitor to remove saved face, license, and photo data.

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STEP 9- Basic Info allows you to edit the visitor type, add an email, or change a birthday.

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