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How to Manage Billbacks

Confido supports processing billbacks in addition to payments. Below are the steps to flow billbacks through.

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Written by Cassie Crail
Updated over 2 months ago
  1. First, configure your vendors here under Settings -> GL Accounting Customization

    1. Select Add Vendor

    2. Input the missing Details:

      1. Select if Vendor/Customer or Both

      2. Customer/Vendor Name

      3. Customer/Vendor Name in GL

      4. Retailer or Distributor

      5. A/P Email (email that sends the billbacks)

        1. We will automatically process pdf's sent from this email

Next, to view open billbacks:

  1. Select Accounting

  2. Click Cash Application

  3. Click Billback Tab

  4. Note: The red number shows the outstanding billbacks

Finally, to review and submit billbacks:

  1. Click View on the billback you want to review

  2. Once reviewed select Submit

  3. NOTE: This will NOT post or impact the GL! We do not create any entries in the GL from corresponding billbacks today, this will simply remove the billback from the unprocessed queue.

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