To ensure your Thrive portal is connected with Confido complete the following steps:
In Confido select Integrations on the left hand nav
Click Software in the top right corner
Find Thrive
Input your Username and Password
Now, login to an Thrive account
Select My Account
Click Security & Multi Factor Authentication
Click Via Authenticator App
Copy the secret key underneath the QR Code
Now, login to Confido and select Integrations or click here
Click [...] next the Thrive and select Update Secret key
Enter the secret key into Confido
Once entered, click Get 2FA Code
Copy the code
Now, go back to Thrive Authenticator
Input the 6 digit code
The update is complete, thanks!