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Re-Connecting NetSuite and Confido

Sometimes, connection is lost to NetSuite due to instance configuration changes. In the case you receive “Invalid login attempt” as an error message, please complete the following.

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Written by Cassie Crail
Updated over 2 weeks ago

1. Regenerate Consumer Secrets

Navigate to the Confido Integration

Setup > Integration > Manage Integrations

Click Edit —> Reset Credentials

Make sure to leave this tab open or store the secrets in a safe place.

2. Create an Access Token to Generate Token Secrets

Navigate to Setup > Users/Roles > Access Tokens > New. Select the relevant application, user and role from the steps prior and Save. Leave this tab open or store the secrets in a safe place.

3. Enter your Newly Created Credentials into Confido

Navigate here. Click “Reconnect Account.”

Enter your NetSuite subdomain (the first 7 digits of your NetSuite URL).

Enter the Consumer Key and Consumer Secret from step 4.

Enter the Token ID and Token Secret from step 5.

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