This workflow outlines an example workflow you can set up in Confido from deduction receipt to resolution.
When a deduction is received, it is first checked for backup documentation. If none exists, it can be routed to the Clearing module and a backup request can be sent directly from Confido.
Once backup is received, it rejoins the main flow.
The deduction is then assessed for whether it is trade-related. Non-trade deductions are handled separately.
For trade deductions, the amount is checked against a configurable dollar threshold. Below-threshold deductions are tagged to their most likely match and cleared to GL at the time of cash posting. Above-threshold deductions are checked for an auto-match — if one is found, they clear to GL automatically. If not, they are routed to clearing and assigned to an approver. These dollar thresholds and approval rules can be created in Confido's Automation Tools.
The approver determines validity. Valid deductions are tagged to an existing or new promotion and later cleared to GL. Invalid deductions can be disputed and left in clearing, to be offset by a repayment in the future.
