While Confido automates remittance ingestion wherever possible, there are situations where you may need to manually add a payment — such as unsupported retailers or one-off CSV uploads.
Three ways to create a new payment
Option 1 — Upload a PDF
Click New Payment.
Upload the PDF remittance.
Click Generate Line Items
Confido will extract all deduction lines
Option 2 — Import a CSV
4. Click New Payment, then Import CSV.
5. Map the columns: retailer, amount, reason, line type, and other relevant fields.
6. Line Type column: if your file includes invoices, deductions, and/or repays on the same remit, map the Line Type column so Confido knows how to classify each row.
7. If you don't map the Line Type column, Confido falls back to a default convention based on the amount's sign: positive (+) amounts are treated as invoice payments, and negative (-) amounts are treated as deductions. This default is most relevant when your upload mixes invoices with repays, since repays and invoices can otherwise be hard to tell apart without an explicit Line Type mapping.
8. Confido will process the file through the standard cash application flow.
Option 3 — Forward via email
9. Forward the remittance email (or deduction backup) to forward@confidotech.awsapps.com
10. Confido will pick it up and add it to the unapplied queue automatically.
Note: This forwarding address accepts both remittance emails and deduction backup documents — not remittances only.
Option 4 — Manual entry with no remittance
If no remittance was ever received for a payment, Confido will not create it automatically. To enter it manually:
Click New Payment.
Add an invoice line for the payment amount.
Apply the line to the relevant invoice for that customer.
Handling Short Pays
When a customer pays less than the invoiced amount (a "short pay"), there are two common approaches:
Leave the balance open on the invoice — don't change anything in Confido. This leaves an open A/R balance in your ERP for the unpaid difference.
Close the invoice in full — update the paid amount to match the full invoice amount in your ERP, then split out a second line for the short-pay amount. Code that second line as a deduction to shortages on the P&L, and close the invoice in full.
Option 1 is the most common approach for a true short pay — one the customer didn't formally claim as a short shipment or similar.
Deleting a Line Item From an Uploaded Payment
If an uploaded payment (PDF or CSV) includes a line item you don't want — for example, an unrelated deduction bundled in with a larger remittance — you can delete just that line rather than reprocessing the whole payment, as long as the payment has more than one line item:
Open the payment and locate the line item you want to remove.
Click the "..." menu in the top right of that line.
Select Delete, then Delete Line Item.