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How to Handle Multi-Pack Unit Mismatches in Confido

How to reconcile a unit mismatch between the scan-level unit a retailer reports and the multi-pack level your team sells or forecasts at, using component sellable units or a custom equivalized unit of measure.

Written by Dom Kang

Some products are scanned by retailers at a different unit level than the level your team actually sells or forecasts at. For example, imagine a 1 oz item that's only ever sold to a customer in an 8-count pack: the retailer's point-of-sale system scans and reports the 1 oz item as the sellable unit, but your team plans, forecasts, and ships at the 8-pack level. When your scan-level (syndicated/POS) data comes in at the 1 oz level but your team works at the pack level, this creates a unit mismatch between what's reported and what you're actually managing.

Pack Composed of Other Sellable Units

This is the standard, recommended approach if your team is comfortable working from the case or pack view in Confido. On the Product List, set up both the individual item (e.g., the 1 oz UPC) and the multi-pack (e.g., the 8-pack UPC) as sellable units. Then, on the multi-pack's product record, turn on Pack composed of other Sellable Units and indicate that the pack is composed of the individual sellable unit, and that it ships through the same case. Once this is set up, any scan or syndicated data that comes in at the individual-unit level will automatically roll up to the case view for that pack — however that pack actually ships — so your forecasting and reporting reflect the true sell-through at the pack level without any manual math.

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