If you delete a payment or credit memo in Confido and then try to re-push it to NetSuite, you may see the error "This record already exists."
This happens because deleting a payment or credit memo in Confido does not automatically delete the corresponding record in NetSuite. If a credit memo or payment with the same record number still exists there, NetSuite will reject the re-push as a duplicate.
How do I fix "This record already exists" when re-pushing a payment to NetSuite?
To re-push a payment from Confido to NetSuite without the "This record already exists" error:
In NetSuite, find every record created by the original push of that payment, including the following:
Credit memos
Invoice payments (customer payments applied to invoices)
Journal entries (JEs)
Delete those records directly in NetSuite.
Re-push the payment from Confido.
After the re-push, Confido recreates the payment and its related records in NetSuite. If you still see "This record already exists," a record from the original push is still in NetSuite. Search NetSuite for the record number shown in the error, delete that record, and re-push again.
Can I delete a check in Confido to re-push it?
No. Re-push the existing check instead of deleting the check in Confido. Deleting a check in Confido removes the check from Cash Application.