Skip to main content

Troubleshooting: "This Record Already Exists" Error When Re-Pushing a Payment to NetSuite

Written by Dom Kang

If you delete a payment or credit memo in Confido and then try to re-push it to NetSuite, you may see the error "This record already exists."

This happens because deleting a payment or credit memo in Confido does not automatically delete the corresponding record in NetSuite. If a credit memo or payment with the same record number still exists there, NetSuite will reject the re-push as a duplicate.

To resolve:

  1. In NetSuite, locate any credit memos or payments that share the same record number as the one you're trying to re-push.

  2. Delete those records directly in NetSuite.

  3. Re-push the payment from Confido.

Did this answer your question?