Symptom: You've added a new teammate (Team page → Add Teammate), but they never receive Confido's invite or notification emails, and you don't see any errors in the app.
Cause: This is usually not an issue with the new user's email address itself. It's most often caused by the customer's email security / spam-filtering platform (e.g., Proofpoint, Mimecast) blocking or rejecting mail from Confido because that mailbox hasn't yet been configured to accept mail from Confido's sending domain.
Fix:
Have your IT/email admin check whether the new user's mailbox is allowlisted to receive mail from Confido (support@confidotech.com and Confido's sending domain) in your email security platform.
Once allowlisted, contact Confido support to resend the invite.