The Auto-Dispute Settings is where you control which customers and dispute types are auto-disputed, and the rules Confido follows when it files them.
Settings work in two layers:
Global Default Settings apply to every customer.
Customer-Specific Settings let you override those defaults for an individual retailer.
A customer-level setting always wins over the global default. Anything you leave blank falls back to the global default.
Turning auto-disputing on or off
At the top of the page is the Auto-Disputing Enabled toggle. This is the master switch. When it's off, Confido won't auto-dispute anything, regardless of your other settings. Turn it on to activate the rules configured below.
Global Default Settings
These defaults apply to every customer unless you override them further down. You'll find the following fields:
Min Dispute Amount — The smallest deduction Confido will auto-dispute. Deductions below this amount are skipped. Leave blank for no minimum. (Recommended Default: None)
Max Dispute Amount — The largest deduction Confido will auto-dispute. Deductions above this amount are skipped. Leave blank for no maximum. (Recommended Default: None)
Auto Re-disputing — When enabled, Confido will automatically re-file eligible disputes that were denied, where re-disputing is supported. (Recommended Default: ON)
Customer-Specific Settings
Enables the ability to configure specific customer-level settings. Expand the section for a given customer to see what auto-disputes are supported, see the current configurations, and make any changes.
Any value you set here overrides the global default for that customer only. The fields available inside each customer include:
Dispute type toggles — Each supported dispute type (for example, Short Ships and Early Pay Discounts) has its own on/off switch. Turn a type off to stop auto-disputing just that type for this customer, while leaving others on. You can still edit a dispute type's settings even while it's turned off, so you can set everything up before enabling it.
Customer Default Min / Max Amount — Min Amount and Max Amount thresholds that apply across every dispute type for this customer, overriding the global default. (Recommended Default: None)
Per-dispute-type Min / Max Amount — Min Amount and Max Amount thresholds that apply to a single dispute type, overriding the customer default and the global default. (Recommended Default: None)
Require Supporting Documents — A per-dispute-type toggle. When on, Confido will only submit a dispute of that type if the necessary supporting documentation is available. (Recommended Default: ON)
Early Pay Buffer (days) — For Early Pay Discounts, a grace period added to the discount window when Confido evaluates whether to dispute. Set a custom value to override the default. (Recommended Default: 20 days)
Payment Terms — For Early Pay Discounts, the Discount (%), Discount Days, and Net Days are shown as read-only, pulled from your Directory Settings. If these need to be updated, follow the Verify Payment Terms link to edit them in the Directory.
Some customer or dispute-type combinations may not be accessible to you. If a setting you need is unavailable, please contact your CSM or Confido support.
Saving your changes
Changes are staged as a draft and don't take effect until you save them. Two buttons appear at the bottom of the page:
Save Settings — Commits your changes and makes them live
Discard Changes — Resets everything back to your last saved settings
An unsaved-changes indicator appears whenever your draft differs from what's currently saved.
What happens after you enable and configure auto-disputing
Once auto-disputing is enabled and your settings are configured, deductions for supported customer-and-reason combinations will be drafted automatically as they flow in, and Confido will attempt to submit them. Depending on the available documentation and validation, each dispute will either:
Remain in Incomplete — because something is missing from the setup, there's an error, or Confido doesn't have the documentation it needs; or
Move to Submitted — when it's filed successfully.
Reviewing disputes sitting in Incomplete is a good way to spot missing documentation or configuration gaps that are preventing disputes from going out. You can also use the disputes workbench directly, to work through all disputes that require your attention.