If for some reason a mass assignment was made and you decide you want to remove or unassign that assignment, there are certain situations in which you can do so using our mass unassign feature. If manual assignments are unassigned, you will receive back the 1 credit per each manual assignment that was made.
There are a few situations will the mass unassign feature will not work.
Subscriptions are not refundable or unassignable. No credits will be returned and the subscription will not be removed. Please contact support for questions about removing subscriptions
If an assignment has been started, it cant be mass unassigned. Check out this article.
Watch the tutorial video below for mass unassign: