If for some reason a mass assignment was made and you decide you want to remove or unassign that assignment, there are certain situations in which you can do so using our mass unassign feature.
IMPORTANT: Mass unassign only works for assignments made via the manual assignment option (i.e. assignments that were purchased at 1 credit per unit) as well as via our previous product bundle model. The assignment must not have been started by the user and if these conditions are met Conover Online will automatically return any credits resulting from unassigning the assignment. The current subscription model is not-refundable or unassignable. Please contact our Support team for questions.
Watch the tutorial video below for mass unassign: