Personally Identifiable Information (PII) refers to any data that can be used to identify, contact, or locate a specific individual. This includes information like names, phone numbers, email addresses, financial account details, medical records, and government identification numbers.
Who Can Use PII Redaction
Workspace Admins: Configure PII settings for the entire workspace
Team Members: Individual users can toggle PII redaction on or off for their own conversations
Types of Information You Can Redact
Our PII redaction feature allows you to automatically detect and hide sensitive information across seven key categories:
Personal Information: Name, email addresses
Financial Information: Bank account numbers, credit card numbers, routing numbers
Contact Information: Phone numbers, email addresses, home addresses
Technical Information: IP addresses, device IDs, system credentials
Health Information: Procedures, blood type
General Information: Names, dates of birth, personal identifiers
Governance Information: Passport numbers
When PII Redaction is Most Useful
PII redaction is particularly valuable for organisations handling sensitive conversations:
HR and People Operations
Employee performance reviews containing personal details
Salary discussions and compensation data
Disciplinary actions and personal employee information
Finance and Legal Teams
Investor relations discussions with financial data
Capital raising conversations containing proprietary information
Legal matters involving case numbers and sensitive details
Healthcare and Compliance
Patient information and medical records
Insurance and healthcare data discussions
Compliance-related conversations with regulated information
Executive and Strategic Planning
Board meetings with confidential business information
Merger and acquisition discussions
Strategic planning sessions with sensitive company data
How to Set Up PII Redaction
Step 1: Access PII Settings
Navigate to your workspace
Head to top, right dropdown beside your name
Select "PII Redaction" from the menu
Step 2: Configure PII Categories
Review the seven PII categories available
Toggle on the types of information you want to redact
Each category includes specific examples of what will be detected
Step 3: Review and Save
Review your selected categories
Once toggled on, settings will automatically apply to all workspace members.
How It Works for Your Team
Once configured:
Team members will see PII redaction options in their conversation settings
Individual users can enable or disable the feature for their own conversations
When enabled, sensitive information is automatically detected and hidden
Original messages remain unchanged - only the display is redacted
Important Notes
Beta Feature: This feature is currently in beta, so we're continuously improving detection accuracy
Workspace-Wide Settings: Admin configurations apply to all members, but individuals control their own usage
Privacy by Design: Redacted information is only hidden from view - original messages are preserved
Need Help?
If you have questions about setting up PII redaction or need assistance with configuration, please contact our support team. We're here to help you protect sensitive information in your workspace conversations.
This feature is part of our ongoing commitment to privacy and security. We welcome feedback as we continue to enhance PII detection capabilities.