Now that you're a Wizard at creating audits, it's time to dive in to the navigating the My Audits Page as you're probably a little curious about how to manage, maintain and review your product audits.
Your Audits are segmented by audit type and plan that is enabled within your workspace. Audit Types include: One Time, Daily, Weekly and Monthly and will be defaulted to the plan that is associated to your workspace.
A Recurring Audit such as weekly or monthly are recommended for companies and users who want to track content quality and accuracy, but also actively monitor unapproved content changes or expected content edits. If tracking pricing, availability, and keywords are critical to your business - then daily audits are recommended.
One-Time Audits are frequently used for keeping tabs on competitor insights, or for seasonal products where you want to prepare for an upcoming launch.
Pro Tip: Under the "Actions" column, Select the "Eye" Icon to be directed to your catalog and filtered to only the products included in that Audit:
For every Audit, you can track:
SKUs: Total # of SKU's included in the Audit
Status: Created, In Progress, Done
Audit Status Icons:
Total Count of Products "Successfully" audited
Total count of Products "Not Found" or "Missing"
Total count of Products "Errored" during Audit
There are a number of reasons why products come back with Not Found / Missing designation:
Not Found = First-time page audits with no results at the time of the audit.
Probable reasons include new items that have not gone live yet, incorrect URLs or ID's were provided or a temporary site issue (less likely).
Missing = Products that were previously audited, but are now missing.
Probable reasons include the product being removed temporarily or permanently, OOS if the retailer removes it under this condition, or were not available at the time of the audit.
Errored = Products that were experienced a "404 Product Not Found" Type error
Probable reasons include a "slow load" on the retailer site, 404 Type (Page Not Found) or other retailer site errors that may cause an issue when auditing the product
What should you do for products errored or not found?
Large % of SKUs errored/not found: Typically, this means that you provided incorrect UID's. As an example, you wanted to run a Walmart audit but you pasted incorrect ID numbers.
Next steps: Create a new job using the correct ID's
Small % of SKUs errored / not found: If it's a small number of SKUs, then most likely we weren't able to find the pages due to site or human error. This often is temporary.
Next steps: Click the number under the X or "Errored" symbols, which will launch a pop-up (see image below) with the missing SKUs. Click on a number of them to see if they load or not. If not, you may want to check again the next day before calling your merchant.
If they do load on the retailer site, it was most likely a temporary issue at the time of audit. If this happens, submit a request in our Help Center, and our team will look into it and provide a response.
You can also click the Copy UID's that Failed and create a new job to rerun just those SKUs. If successful, the results will be combined in your Catalog.
Do Not Attempt To Rerun the ENTIRE Audit
