So, the customer has booked an appointment, and you confirm with a phone call. The customer verifies they’ll be there, and then they no-show the appointment. What next?

Customers may rarely “no-show” your appointment. Calling and texting the customer at and up to 30 minutes after arriving at the property is recommended.  If the customer does not respond, and you are unable to speak with the customer after 6 attempts via text message and 6 attempts via phone call, you are eligible for appointment credit.

Maybe something came up last minute? Maybe they just spaced? It's hard to know! Whatever the reason, the homeowner booked a day and time to meet with you because they needed an estimate, so if they no show, follow up with them!

After 6 texts and 6 calls to reschedule with no response, you can request credit in your dashboard under the Status dropdown.